Frequently Asked Questions (FAQ’s)

When canceling an order, our policy is to ensure that customers are given the best possible service. Cancellation requests must be submitted in writing and sent to our Customer Service team. Once the request is received, we will review it and respond within 48 hours. In this case, customers must contact our Customer Service team for further advice

Yes, it is possible to modify an existing reservation online. Email us with your booking no., and you should be able to get any modifications to your current reservation.

Yes, meals are typically allowed inside the limo. However, checking with your limo service provider in advance is essential to ensure their specific policies. Generally speaking, most limo services allow food and beverages if the vehicle is kept clean, meaning no crumbs, spills, or mess. Furthermore, it is essential to remember to bring any necessary utensils and plates for the meal.

It depends on the type of service you are looking for. If you are looking for a service that requires advanced planning, such as a wedding planner, plan well and reserve the service at least 6-12 months ahead. For other services, such as travel reservations, booking as early as possible is best to ensure the best rates and availability.

Related services

Many of our clients combine trips: wedding limos, Logan Airport car service, Fenway Park car service, airport transportation, point-to-point rides. We drive from Boston, the South Shore, North Shore and towns across Massachusetts, with popular pickups in Quincy, Hingham, Cambridge and Salem.

Questions or a quote? Call (617) 701-7061 or book online.

More questions our clients ask

These are the questions we hear most often on the phone. If yours is not here, call or text (617) 701-7061. We are available 24/7.

Booking and pricing

How do I book a ride?
Call or text (617) 701-7061, or use our online booking form. Give us the pickup address, destination, date, time, number of passengers and your flight number if you are flying.

Do you give a price before I book?
Yes. Every ride gets a flat-rate quote up front. We explain what it includes, such as tolls and waiting time, so you know the total before you confirm.

Do prices go up at busy times like rideshare apps?
No. We do not use surge pricing. Your quote is based on distance, vehicle and time of day, and it does not change because demand spikes.

Can my company get a corporate account?
Yes. We set up corporate accounts with invoice billing, so employees and guests can ride without paying at pickup.

Airport rides

Do you track my flight?
Yes, on every airport pickup. If your flight lands early or late, your chauffeur adjusts automatically. This applies to our Logan Airport car service and T.F. Green transfers.

Where do I meet my chauffeur at Logan?
You can choose a meet-and-greet inside baggage claim, where your chauffeur waits with a name sign, or a curbside pickup at Logan’s designated limo and black car area. Our Logan pickup guide covers every terminal.

How early should I leave for Logan?
For domestic flights, most travelers aim to arrive about two hours before departure, and three hours for international flights. Add your drive time on top, and allow extra on weekday mornings and holiday weekends.

Can you drive me to other airports?
Yes. Besides Logan, we drive to T.F. Green in Rhode Island, Manchester-Boston Regional Airport, Worcester Regional Airport and private aviation terminals such as Hanscom Field and Beverly Regional Airport.

Vehicles and safety

What vehicles do you have?
Luxury sedans for up to 3 passengers, black SUVs such as the Cadillac Escalade or Chevrolet Suburban for up to 6, Mercedes-Benz Sprinter vans for groups, and stretch limousines and party buses for celebrations. See our fleet.

Do you provide child seats?
Yes. Rear-facing, front-facing and booster seats are available on request. Tell us your children’s ages when you book so the right seats are installed.

How much luggage fits?
A sedan handles about two large suitcases plus carry-ons. An SUV fits a family’s luggage, strollers or golf bags. If you are carrying a lot, tell us and we will suggest the right vehicle.

Events and groups

Do you do weddings?
Yes. We drive the couple, the wedding party and guests, often combining a stretch limo with Sprinter vans or a party bus. See wedding limo service.

Can I rent a party bus?
Yes, for birthdays, bachelor and bachelorette parties, holiday parties, proms and nights out. See party bus rental in Boston.

Can you take us to a game or concert?
Yes. We drive to TD Garden, Fenway Park, Gillette Stadium and the Xfinity Center, with a pickup point agreed ahead of time.

Service area

Which towns do you serve?
All of Greater Boston, the South Shore, the North Shore, MetroWest and beyond. See our service areas page for the full list.

Do you do long-distance rides?
Yes, including Boston to New York City, Cape Cod, Rhode Island, Connecticut and New Hampshire.