Terms and conditions

Reservations and confirmation

You can request a ride online, by phone at (617) 701-7061 or by email at info@bostonlimoservice.us. An online request is not a confirmed booking. Your reservation is confirmed only when our reservations team sends you a confirmation by text or email that lists the date, pickup time, addresses, vehicle class and your all-inclusive fare.

Please check your confirmation carefully and tell us right away if anything is wrong. You are responsible for giving us accurate pickup details, passenger counts, luggage counts and flight information.

Fares, payment and online discount

Nothing is charged when you submit a request on this website. Your fare is quoted and confirmed before the trip. Unless your confirmation says otherwise, the confirmed fare includes tolls, standard airport fees and a 15% gratuity.

Extra charges may apply when the trip changes after confirmation, for example added stops, a different destination, extra waiting time, extra hours on an hourly booking, or cleaning after damage or spills in the vehicle. We will tell you about any extra charge and the reason for it.

The 10% online discount applies to reservations requested through our online booking form and cannot be combined with other offers unless we agree in writing. Corporate accounts are billed under the terms of their account agreement.

Changes and cancellations

Please contact us as early as possible to change or cancel a reservation. The cancellation window and any cancellation fee for your vehicle class are stated in your reservation confirmation. Larger vehicles such as Sprinter vans, party buses and coaches usually need more notice than sedans and SUVs.

If you cancel inside the window stated in your confirmation, or if no passenger appears at the pickup and we cannot reach you after reasonable attempts, the trip may be charged as a no-show.

Airport pickups and waiting time

For Logan Airport (BOS) and other airport arrivals, we track your flight and time the pickup to your actual landing. Please give us the correct airline and flight number. If your flight is diverted or cancelled, tell us as soon as you can so we can rebook your ride.

Waiting time beyond the amount included in your confirmation may be charged. Your chauffeur will contact you by phone or text if they cannot find you at the agreed meeting point.

Passenger conduct and safety

Every passenger must wear a seat belt where one is provided. Smoking and vaping are not allowed in any vehicle. Illegal substances are not allowed. Alcohol may be carried only where Massachusetts law allows it, and only by passengers aged 21 or older; we may refuse alcohol on any trip.

Your chauffeur may end a trip if a passenger’s behavior puts anyone’s safety at risk, damages the vehicle or breaks the law. The full confirmed fare still applies in that case.

Children and child seats

Massachusetts law requires child passenger restraints for young children. Tell us the age and number of children when you book, and we will provide infant, toddler or booster seats on request. A responsible adult must travel with every minor unless we agree otherwise in writing.

Luggage and lost items

Each vehicle has a limited luggage capacity. Please tell us about oversized items such as golf bags, skis or large cases when you book. We are not responsible for items left in a vehicle, but we will make reasonable efforts to return any item we find. Contact us as soon as possible if you leave something behind.

Delays and events outside our control

We plan every trip to arrive on time, but we cannot guarantee arrival times. We are not liable for missed flights, missed events or other losses caused by traffic, weather, road closures, accidents, mechanical problems or other events outside our reasonable control. If a vehicle becomes unavailable, we may send a comparable or upgraded vehicle.

Damage to vehicles

You are responsible for damage to a vehicle caused by you or your passengers, beyond normal wear. This includes cleaning fees for spills, smoke or sickness. We will show you the damage and the charge before billing it.

Limitation of liability

To the fullest extent allowed by law, our total liability for any claim connected to a trip is limited to the fare paid for that trip. Nothing in these terms limits liability that cannot be limited under Massachusetts law.

Text messages

When you book with us and agree to receive texts, we send messages about your reservation, such as confirmations, chauffeur details and pickup updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. We do not send marketing texts unless you separately agree to them.

Use of this website

The content, photos and design of this website belong to Boston Limo Service or are used with permission. You may not copy or reuse them for commercial purposes without our written consent. Vehicle photos show the class of vehicle; the exact make, model and color may vary.

Governing law

These terms are governed by the laws of the Commonwealth of Massachusetts. We may update these terms from time to time. The version on this page at the time of your reservation applies to your trip.

Contact us

Boston Limo Service · Boston, Massachusetts
Phone: (617) 701-7061
Email: info@bostonlimoservice.us

See also our privacy policy.