Changes, cancellations & refunds
Cancellation & refund policy
Plain-English rules for changing or cancelling a Boston Limo Service reservation.
What is the Boston Limo Service cancellation policy?
You can cancel free of charge within 24 hours of making your booking. Cancellations made after that may carry a cancellation fee of 20% of the confirmed trip price. Changes to the pickup time within 3 hours of the reservation may carry a $25 last-minute change fee. To cancel or change, email info@bostonlimoservice.us or call (617) 701-7061 with your booking reference.
Changes to bookings
We do our best to accommodate changes to your travel plans. Changes to your pickup time made within three (3) hours of your reservation may result in a last-minute change fee of $25. In rare cases we may not be able to accommodate a change because of availability; you can then keep the original reservation or cancel it.
Cancellations
You may cancel at any time. Cancellations made within 24 hours of booking are free. Cancellations made after 24 hours of booking may be charged a cancellation fee equal to 20% of the total price in your trip confirmation.
How to cancel
Email info@bostonlimoservice.us or call (617) 701-7061 with your booking reference or confirmation number. We confirm every cancellation in writing.
Flight delays and no-shows
Airport pickups are flight-tracked, so delays are never a no-show. If a passenger does not appear and cannot be reached after the included waiting time, the trip may be charged in full.
Refunds
Approved refunds are returned to the original payment method, usually within 5 to 10 business days depending on your bank.
See also our terms & conditions and privacy policy.